100% Satisfaction Guarantee

Your satisfaction is our top priority. To ensure your issues are addressed timely and in the best way possible, please refer to the following instructions.

Please note that this policy applies to orders that are placed on our website only. If you ordered from one of our authorized dealers, please contact them directly and refer to their policies. To see a list of our authorized dealers, please refer to our Dealer Locator.

 

7-day Hassle-free Return and Exchange

We stand behind our products 100% and will do whatever we can to make sure you are happy with your purchase. Please inspect your product as soon as you receive it. If you encounter any problems, please contact us within 7 days upon delivery.

To report a problem:
Please take a few pictures to show the problem areas (If it’s visible)
Email the pictures to turoazcs@gmail.com
In the email, please specify your issue.
If we decide that the issue requires a replacement, we will provide a return shipping label for you to return the original product for an exchange.

 

Returns

We accept returns within 7 days of delivery. If for any reason you would like to return your purchase for a refund, please kindly contact us within 7 days.
The customer is responsible for all shipping costs to return products for a refund.
Please allow up to 14 days for us to process the return and issue a refund once the return is delivered.

 

Order Cancellation

If you would like to cancel your order, please kindly do so within 48 hours after placing it.
We charge a 10% cancellation fee for orders that are canceled after 48 hours.
We can only cancel an order before it is shipped. If after the goods are dispatched Cancellation due to personal reasons, the customer is required to pay the return shipping fee.

Warranty

Damaged by non-human factors, We back our products against quality and manufacturer’s defect by offering a 12-month warranty.

To file a warranty claim:
Please take a few pictures to show the problem areas (If it’s visible)
Email the pictures to turoazcs@gmail.com
Please include “Warranty claim” in the email subject
In the email, please specify your issue.
If we determine that the claim is valid, we will provide it.

The final interpretation right belongs to Turoaz.